If you need to see someone about an issue which is not listed above, please speak to Lizzie who can arrange an appointment with the right professional for you.

You can ask Lizzie at The Haven to arrange an appointment for you to meet with the following people?:

APPOINTMENTS

Steve Canon, Intercom Trust
Steve works for the Intercom Trust and is happy to meet with students to offer support and guidance around self identity

Maureen Witek, YZUP
Help and support for issues around drugs and alcohol

PCSO Stuart Baxter, Devon & Cornwall Police
Stuart offers a Youth Beat Surgery on Friday lunchtimes to meet with students and discuss a wide range of issues or concerns

SUPPORT GROUP SESSIONS

Julia Bright, NHS Stop Smoking Nurse
Supportive, helpful advice from Julia to help you stop smoking. Go on, get your health and wealth back on the right track!

Liz Digweed, Kernow Young Carers
Do you provide regular care and support for a family member? If so, Liz Digweed can offer practical support and guidance.

Becky Thomas, Penhaligons Friends
Becky is an experienced bereavement counsellor who can provide some extra support in school regarding the loss of a loved one.

Just ask Lizzie for further information about any of the above.

Childrens’ Cornwall Directory of Services website
http://cornwall.childrensservicedirectory.org.uk/

The Haven is there for your health and well being needs. All sorts of services are available such as school nursing, diabetic clinics, epilepsy clinics, counselling services, sexual health services, drugs/smoking/alcohol support, life skills training, domestic violence support, mental health support, support for young carers, health promotions, Connexions.

Please don't be shy to ask Lizzie at The Haven, if you would like more information by email TheHaven@budehaven.cornwall.sch.uk, phone (01288-350864) or in person.

In the exceptional circumstance, that you or someone else is at risk of serious harm, we may consider passing on confidential information. However, we will always try to discuss this with you first and support you in this process.

Since September 2011, The Haven Integrated Health Centre has been annually awarded EEFO Level 3. EEFO have developed a set of quality standards that Services in Cornwall and the Isles of Scilly must prove they can meet. If they meet the standards, the service will be EEFO Approved Level 1, 2 or 3 and will therefore be a ‘young person friendly’ service. Once a service meets Level 3 you know that service has done everything it can to make sure young people feel welcomed and supported. At level 3 the service will have met the quality criteria set out in the national Department of Health paper 'You're Welcome – Making Health Services Young Person Friendly'.

This means that the following issues have been addressed:

1. Confidentiality and Consent
2. Child Protection
3. Easy to access
4. Welcoming Environment
5. Staff trained on issues young people face
6. Clear publicity
7. Signposting to other services
8. Involvement of young people in service design

Any service that has been EEFO Approved promises that they will:

1. Respect your rights to talk to someone without anyone else knowing, this can be explained to you in their confidentiality policy;
2. Even if they cannot help you they will still treat your enquiry confidentially;
3. There will be at least one member of staff who has a special interest in young people's health;
4. They understand that you want to use the service when the times are best for you, this may for example be at lunchtimes or after school or college;
5. They understand that you may not want to wait in a crowded waiting room with everyone else from the town/village;
6. You can get up-to-date information about the health matters that concern you;
7. They want to know what you think about them, and how you feel they could improve their service;
8. If they cannot help they will be able to help you find someone who can.

You may recall, we recently invited students to complete a survey of The Haven, through the EEFO website. 
We were overwhelmed by the number of students who took time to provide positive feedback and we were greatly encouraged by how many students’ valued The Haven and the work we do! 

Some students took the time to make suggestions on how we could improve The Haven and I have done my best to reply to all of you below:-

Services

“Umm, well it is a good place to go to I guess. I personally don’t like talking to people and I think they should have a computer so you could go online to talk to someone.” 

I agree, this is an excellent idea.  We have limited space in The Haven and the consulting rooms are often busy, however, if a room is free, students are welcome to request use of a computer to log on during their lunch break or a free period and speak with an online counsellor from Kooth or Childline.

“Was extremely helpful and welcoming, but would nice if there was information on how they can help” and “Make the days that the services are in the haven more accessible to students so that they are aware of what day they will need to visit depending on what it is they need”

Information advising who is offering a lunchtime drop in at The Haven, can be found on the noticeboard in The Haven waiting room, on the Haven school noticeboard next to the John Ward Hall, on the Haven webpage and you can always ask Lizzie for advice, information and guidance.

“They need to approach us and not stand back”

I thought this was a really interesting comment.  When students come to The Haven, it’s usually for two reasons; either they need some information, advice or guidance OR they need some peace and quiet and if this is the case, I might have a quick chat with a student but generally I leave people alone to have the space they need.

Food and drink

“Need more food (bacon)”

Sorry I only have a toaster!

“Not enough hot chocolate supplied” and “Should get a cuppa”

Believe me, I make buckets of hot chocolate and various drinks in an academic year for students who are attending appointments or feeling a bit wobbly. J

Comfort and style

“They should get more comfy chairs”

We have six comfy seats including a sofa, in the waiting room and there isn’t room for anymore, sorry.

“Very nice but a bit plain in garden and entrance”

The garden is looking amazing now it’s in bloom, and I have some more art work to put up in the entrance.

“Nothing really, just suspend the bubble chair on the roof”

Great idea, unfortunately, the bubble chair we have isn’t designed for hanging from the ceiling and I’m not sure the ceiling could take it!

“More space in the haven because it is a bit crowded sometimes”

I agree the waiting room is a bit small in winter; luckily, there’s more space in the warmer months because students can use the garden.  When it’s cold and wet, sometimes students can use the conference room, if it’s available.

“In the waiting room there is a lot of electronic humming”

I think it’s the fish tank.

“Make it bigger cause it so awesome”

I would love to make The Haven bigger, as we are often full up with visiting professionals and students; however, there are no spare monies available for further building work.

“Live it up maybe with some artwork or something” and “A LITTLE BIT MORE COLOUR”

There is a lot of students’ art work throughout The Haven and I have some new art work to put up, which a group of students did with Penhaligons Friends recently.  That said, we are always pleased to receive new pieces of art work from students, so if you have some, to donate, please do!

Access to the Haven

“I feel that my only issue is that at time the haven can get very crowded and noisy at certain times, particularly at break and lunch. Whilst it’s OK to allow most students in, this can subtract some of the peace that most students come here to enjoy.”

You’re right, it does get busy at lunchtime; this is due to students attending the drop-in clinics or appointments as well as students needing a quiet space for their lunch break.  We have limited space in the winter; however, in the spring, summer and autumn, it’s often possible to sit in the garden for some peace and quiet.

“If you go there all the time you should get a badge that you just show into a machine and then get instantly get in to the haven because the person who is at the desk is doing something you can get in without waiting. But you only have a badge if you have appointments at The Haven.”

Sorry this isn’t possible.  I need to monitor who is in the building, in case the fire alarm goes off, so that I know I’ve evacuated everyone on the premises.

Download the 'MEGA LIST of coping Strategies' compiled by the Haven Team.